FAQ
FREQUENTLY ASKED QUESTIONS
SHIPPING
How do you ship & what is the price?
Our shipping rates are customized based on your precise location and preferred shipping method. Majority of our items qualify for FREE shipping from the USA, arriving in 5-8 business days (Processing may take an additional 2-3 business days).
Why were my items shipped separately instead of in one package?
We source our products from different warehouses across the United States to expedite delivery. Due to this, orders with multiple items may arrive in separate packages. Don't worry if one arrives before the other - rest assured, all your items are en route to you!
What countries do you ship to?
At this time, we only ship to addresses within the forty-eight contiguous United States and Washington, DC. Unfortunately, we are unable to deliver to P.O. boxes, military bases, or diplomatic locations.
How do you ship?
We dispatch orders from our domestic fulfillment centers located in the USA, primarily utilizing USPS with occasional use of UPS & FedEx. Once your order is processed at our facility, it's handed over to the designated shipping company for handling. You'll receive a tracking number to monitor your order's journey.
What's the expected delivery duration for my order?
All our products are shipped swiftly and at no cost within the USA. As we handle all our items from within the USA, you can anticipate an average delivery time of 5-8 business days.
How can I track my order?
Upon checkout, we'll send tracking details to the email you provided. This email will contain instructions on how to monitor your package. Please allow 2-3 days after receiving the email for the tracking information to become available. Alternatively, you can check your order's status at https://perfectgrabs.com/order/tracking.
PAYMENT
How can I pay for my order?
Experience secure shopping with multiple payment options including Paypal, Visa, Mastercard, Amex, Discover, GPay, and Apple Pay.
What is the default payment currency?
Our products are listed in US Dollars.
Does your store offer Cash on Delivery (COD) as a payment method?
Regrettably, we are unable to provide the Cash on Delivery (COD) payment method at this time. We exclusively accept advance payments through our secure payment methods for all orders.
ORDER
How do I place an order?
First of all, visit our store at: https://perfectgrabs.com. Select your favorite products, then click 'Add to Cart' and proceed to 'Checkout'. Finally, fill in your information and pay. That's it!
My product has a problem. What can I do?
Follow these steps:
Step 1: Troubleshoot by checking the manual included in the package. Often, issues can be resolved with restarts, proper installation, or accessory adjustments.
Step 2: For complex items like Car DVD Players, GPS, or TV Boxes, consider professional installation or inspection by a qualified technician to confirm any faults.
Step 3: If the product remains faulty after steps 1 and 2, contact us at customercare@perfectgrabs.com.
What if the product is broken?
If any product is faulty, you are protected under our refund & returns policy. The policy can be viewed here: https://perfectgrabs.com/refund-policy
What is your refund policy?
Please visit https://perfectgrabs.com/refund-policy for full information on our refund policy.